At planet-herbs.com, it is our constant endeavor to provide our customers with the best products at the best prices. If for some reason, you are not satisfied with your purchase, you may return it in its original condition within 15 days from the date of delivery or pick up for a refund or exchange.
To initiate a return, please contact our customer care at +91 – 9690021405 or alternatively visit the store where you have received the products from. Our customer care team will note down your request and help you with the return process. In case of a store, our store employee will be able to help you directly with the return process.
When returning the products please place them in a secure, solid package and seal the box securely, so as to avoid any loss or damage during transit, and ship to the following address:
Planet Herbs Lifesciences Pvt. Ltd.
B-4, Sara Industrial Estate, Selaqui – 248197
Dehradun, Uttrakhand, India
In case the product received is the incorrect product
In this case we would refund 100% of the product cost if intimated within 2 days on receipt of the product. We urge you not to accept a product in this case.
Full Refunds Possible If:
- you received a defective item;
- the ordered item (s) is lost or damaged during transit;
- the ordered item (s) is past its expiry date.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.